about Smart Repair

Smart Repair is one of Australia’s largest, longest running and most experienced automotive hail damage repair specialists, trusted by insurers and panel shops to deliver quality repairs and outstanding customer service.  We have a national contract with the IAG group and are considered as their Partner Repairer.

The business is run by its founders, Michael and Linda Cross, who have been in the Paintless Dent Repair (PDR) industry since 1992.  Jim Stantin (Constantinidis) has held the position of General Manager since 1996.

Headquartered on the Central Coast of New South Wales, Smart Repair has additional workshops at Hume in the ACT, Ingleburn, NSW, Ringwood and Campbellfield in Melbourne.

A substantial network of panel shop agents in outlying areas gives Smart Repair the ability to service clients around the country.  The business is geared for rapid deployment of mobile offices and workshops to anywhere in Australia when significant hail events occur.  It is well known as a market leader in PDR technology.

In addition to the specialized technicians working in the NSW, ACT and Victoria workshops, Smart Repair has agents in multiple locations throughout the country.  In-house technicians and agents alike, have been trained and assessed in all aspects of Smart Repair’s model.

In the event of widespread hail damage, Smart Repair draws on its established network of technicians from Australia and abroad to ensure assessments and repairs are handled efficiently.  Since 2003, Smart Repair Australia has used its network to help service these storm events:

2016 Sydney Metro & Eastern Suburbs, Canberra and Parkes, Young, Mildura 2015 Sydney West 2014 Brisbane, Sydney West 2013 Melbourne, New Zealand, Tamworth, Sydney West 2012 Melbourne, Tamworth, Singleton, New Zealand, Sydney West 2011 Tamworth, Gunnedah 2010 Melbourne, Singleton 2009 Singleton, Byron Bay 2008 Singleton, Byron Bay, 2007 Sydney, Blacktown, Western Sydney 2006 Newcastle, 2004 Sydney, 2003 Wollongong.

The strength and trust within the Smart Repair network allows it to service multiple locations simultaneously.

Smart Repair has a proven history as a preferred supplier to major insurers when vehicles are damaged by hail during significant storms.  The business has the capacity to handle a high volume of repairs with the guarantee of completion in a reasonable time frame.  Whether it is 100 cars or 10,000 cars that are damaged, Smart Repair has the ability to scale its response accordingly.

After significant storms the company hits the ground running.  Within 24-72 hours, Smart Repair signage is up on location, tracking of claims and bookings for first assessments and repairs begin.

Our Customer Service to You

Customer service goes beyond providing a quality repair job. Smart Repair has built a reputation for quoting, giving realistic turnaround times and keeping clients/policyholders informed of progress.  Once assigned a client, Smart Repair contacts them within 48 hours and the relationship is built from there.  The business operates a 1300 number and has skilled staff ready to take bookings Australia wide.

Full PDR repairs are completed within approximately five working days after receiving a vehicle at a workshop, meeting or exceeding insurance industry standards.

Every customer is different and Smart Repair has the awareness, agility and heart to respond to special situations. For some customers, their vehicle is their livelihood. In other cases, a vehicle may be fundamental to wellbeing or mobility.  In critical cases, Smart Repair assigns multiple technicians to a job, minimizing repair time and inconvenience.

If the repair can’t be handled at one of Smart Repair’s fixed locations or by one of its agents, it will find suitable premises near the client and dispatch a repair team.

All repairs carry a lifetime guarantee.

 

Secure, Stable and Trusted

Smart Repair is dedicated to excellent customer service.  It enjoys a stable and highly professional workforce. Most of its technicians have been with the company for years and they oversee the training and workmanship of new technicians.

The business is a member of the Motor Traders Association (MTA) in New South Wales and Western Australia, and a member of I-CAR, a body that provides training and professional development to technical staff. All technicians are fully licensed by the Motor Vehicle Repair Industry Authority (MVRIA).

Many large insurance companies trust Smart Repair to handle hail damage repairs and provide customers with exceptional service.  The company enjoys consistently good feedback via surveys by insurance company clients of their policyholders.